We'll notify you if you can track your package. To access Big Kitchen Map Tracking, select Track Package from Your Orders or your shipment confirmation email. On the day of delivery, you can see the map when the driver is getting close to you.

If you sign up for delivery alerts on our app, we'll inform you when the map is available to view.

Map tracking allows you to arrange to be at the property when your parcel is due for delivery, or to nominate a safe place for your delivery.

Sometimes, a driver may need to change their route. You'll continue to see the map, but won't see the number of stops. You can still expect your parcel that day.

You must be signed into your bigkitchen.com account to view the map.

If we're delivering an order to a confidential address, such as a wish list or gift address, we'll disable map tracking to protect the privacy of the recipient.

Note:Some carriers don't use Map Tracking.

Easy shopping, simple returns - that's our promise. At Big Kitchen, we're committed to making your shopping experience as seamless and worry-free as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.

Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns at many locations near you. For information on an item's return eligibility, please check the product detail page before placing your order. After placing an order, you can find relevant information on an item's return eligibility in your Order History.

A refund will be provided if Big Kitchen (or the third-party seller) has received the item, and determined that you are eligible for a refund. It can take up to 30 days for us to receive and process your return. In certain circumstances refund timeframes may be longer. If we need additional information about your return, we will notify you with instructions to contact Customer Service. For more information, please see our Refunds page.

Once your order ships, you will receive an email with a tracking link.